Chat flows and bots

Chat flows and bots

Build resolution flows with the visual node builder and AI steps.

Chat flows and the builderWhat a resolution flow is, the triggers that start one, and the conversational node types that guide a customer to an answer.3 min read →Lookups, actions, and AI nodesThe nodes that do work: look up customer context, take actions like creating a ticket, and run AI steps that degrade honestly.2 min read →Versioning, approvals, and automationDraft and publish, revision history, approval gates, scheduled publishing, templates, experiments, event-triggered automation, and testing.2 min read →