Hark documentation
Everything about Hark
Guides, how-tos, and answers for the all-in-one customer platform. Search below, browse a category, or ask the docs a question.
Start hereWhat is HarkThe one-platform idea: support, customer voice, knowledge, and work joined by one identity, one timeline, and one visible AI layer.Start hereCreate your workspaceSign up, create your workspace, and walk the onboarding checklist that turns an empty account into a working customer operation.
Product
Run your customer operation: inbox, live chat, flows, boards, and more.
OverviewWhat Hark is and how the pieces fit into one customer operation.2 articles →Getting startedCreate your workspace, invite your team, and set roles and permissions.3 articles →Inbox and conversationsChannels, support modes, assignment, tags, saved replies, and notes.3 articles →Live chat and routingAgent presence, the queue, teams, routing strategies, and transfers.3 articles →Office hours and SLABusiness hours, response and resolution timers, and SLA views.3 articles →Operations analyticsQueue volume, waits, abandonment, handle time, and SLA compliance.1 article →Chat widgetThemes, branding, the launcher, home modules, and the widget studio.2 articles →Customer portalTickets, feedback, roadmap, changelog, and status for your customers.2 articles →Chat flows and botsBuild resolution flows with the visual node builder and AI steps.3 articles →Feedback, roadmap, changelogCollect ideas, prioritize with votes, and share what shipped.3 articles →Work boards and tasksBoards, items, subtasks, and links to your engineering work.1 article →Help center and statusPublish self-serve articles and communicate incidents.2 articles →Integrations and AIGitHub, Slack, Gmail, AI providers, and the agent copilot.3 articles →FAQStraight answers to the questions teams ask most.5 articles →
Developer
Embed Hark, call the public API, verify identity, and receive events.
Developer overviewHow to embed Hark and where the public API fits.1 article →JavaScript APIThe window.Hark methods and the postMessage bridge.1 article →Signed identityVerify who your customers are with a signed identity token.1 article →Embed REST APIThe public per-widget endpoints, with an interactive explorer.1 article →WebhooksGitHub webhook events and signature verification.1 article →RealtimeLive conversation updates over the realtime channel.1 article →API referenceBrowse every public endpoint and try requests live in the interactive explorer.Open explorer →